Customer Service Rep

Hi, I run an eCommerce dropshipping business. We are looking for long-term employees to join our team immediately. We are seeking great candidates that will represent our company with great customer service and dedication. So essentially this is a Customer Support job where you would have to follow a very clear process to keep our customers happy, but which will become very simple when you understand every step. You will need experience with customer support. I don't want any inconsistency in the emails exchanged with the customer. Example: twice the same email, imprecise answer, off-topic answer, etc. I am looking for a person who is well organized and honest. You work in a structured way and have a sense of responsibility. Customer service must be orderly done in a structured manner. I myself have little experience in running a customer service business because i have no time for this. I only want to be concerned with growing the business. I am looking for someone who can take over this responsibility as if it were her own business. I started with Zensdesk and am looking for someone who has mastered this platform to be able to train other employees later on. MUST HAVE KNOWLEDGE OF THESE PLATFORMS: Zendesk(support help desk) Shopify (eCommerce platform) Skype and Teams (communication channel with our agents) DeepL (for translation) Responsibilities: Handling customer complaints. Reporting on refunds/complaints. Responding to customer emails regarding refunds, tracking numbers, FAQs. Contributing to our documentation and improving our support processes. Respond to all customer inquiries in a timely and accurate manner. We maintain an ETA of 12 hours so you must reply to the emails within this timeframe. Demonstrate a high level of professionalism at all times. Passing on customer requests to our foreign agencies. Managing Zendesk and Gmail