Customer Service Representative

Responsibilities: Respond to customer inquiries through various channels, including phone, email, and chat Provide exceptional customer service and ensure customer satisfaction Identify and escalate customer issues to the appropriate team Process orders, returns, and exchanges Assist with billing and payment inquiries Follow up with customers to ensure their issues are resolved Maintain accurate records of customer interactions Requirements: High school diploma or equivalent Previous customer service experience preferred Excellent communication and interpersonal skills Ability to work independently and as part of a team Proficient in Microsoft Office and customer service software Ability to work remotely from home Benefits: Health care coverage Paid time off Retirement benefits Training and career development opportunities