Customer/ tech support agent

Job Summary: As a Customer/Tech Support Agent, you will be responsible for providing exceptional customer service and technical support to our clients. You will handle various inquiries through different channels such as email, phone, and chat, ensuring that customers' concerns are addressed promptly and efficiently. Key Responsibilities: • Provide excellent customer service and technical support to our clients through phone, email, and chat channels • Troubleshoot technical issues and provide solutions to customers • Log all customer interactions and document issues for escalation if necessary • Provide timely and accurate information to customers regarding product features, pricing, and availability • Collaborate with other departments to resolve customer issues and concerns • Continuously improve knowledge of the company's products and services to ensure efficient customer support • Adhere to company policies and procedures Requirements: • Strong verbal and written communication skills in English • At least 1-2 years of customer service or technical support experience • Ability to work independently with minimal supervision • Good problem-solving skills • Comfortable working in a remote environment • Willingness to work on a shifting schedule Benefits: • Competitive salary package (USD 500-800/month) • Healthcare benefits • Paid time off and sick leave • Opportunities for career growth and advancement • Training and development programs