Customer Service Agent

Job Description: As a Remote Customer Service Agent, you will be responsible for handling customer inquiries, complaints, and providing information about our products and services. You will be the first point of contact for our customers and will be responsible for maintaining a high level of customer satisfaction. Responsibilities: Answering customer inquiries through email, chat or phone Providing information about our products and services Resolving customer complaints Updating customer records and databases Communicating with other departments to resolve customer issues Meeting customer service KPIs Requirements: Fluent in English and Tagalog Strong communication and interpersonal skills Experience in customer service is a plus High-speed internet connection and a quiet home office Availability to work on a shifting schedule Benefits: Health insurance coverage Paid time off and holidays Opportunities for career advancement Regular team-building activities and events Monthly performance bonuses