Sales / Collection Specialist

Please know that your application will automatically be disqualified if you missed to send out a recording. We are currently seeking a Client Happiness Specialist to provide exceptional brand interaction for our Proliance clients throughout the insurance claim process. In this role, you will be responsible for earning the trust and loyalty of our clients by proactively updating, informing, and achieving results for them and adjusters during the PA and GC processes. You will play a vital role in our company's revenue, velocity, and client satisfaction goals by communicating the expectations of the claims process to clients and building long-lasting relationships with them. Key Requirements: Strong communication skills Ability to quickly build rapport Smart and quick on their feet Experience in sales, building value, negotiating, and closing Ability to make payment collections at proper times Adaptable to new and existing responsibilities Solution-oriented Tech-savvy as you will be working remotely full time Available to work from 8 AM to 5 PM CST, Monday-Friday Responsibilities: Accurately record all client interactions, appointments, and documents in the CRM Ensure timely collection of funds from the client through effective communication and scheduling Schedule insurance adjuster appointments, ensuring efficiencies with calendar and location management Clearly communicate the PA and GC process to clients at key milestones in the claim process, pre-framing expectations, and resolving concerns Obtain and review the insurance scope and check information, schedule the GC closing, collect checks, and send good faith estimates as applicable Exercise sound technical judgement in handling denied claims and ensure that tasks in the CRM are up-to-date Stay current on tasks in CRM in order to maintain job velocity and appropriately task team members to keep the process moving smoothly. So, what are you waiting for? Go ahead and prime yourself and your resume!! We are so excited for you!! Send us a 2-3 minute recording why you have the personality and the skills to do this role at ressa.i@prolianceinc.com Please know that your application won't be entertained if you missed to send out a recording