Sales & Operations Specialist - Remote (PH)

Are you a detail-oriented logistics and customer service professional with a passion for delighting customers in the e-commerce space? Do you thrive on providing outstanding phone and email support while driving sales? We are looking for YOU to join our growing team!

About You

You are a team player with an entrepreneurial spirit and excellent attention to detail. You thrive on providing a seamless customer experience and ensuring operational excellence. Your ability to connect with customers over the phone and email, combined with your experience managing e-commerce operations, makes you an invaluable team member. From overseeing warehouse and delivery logistics to closing sales, you bring enthusiasm, expertise, and care to every interaction.

What You Will Do

As an Sales and Operations Specialist, you will contribute across multiple functions in the US market, spending approximately:

• 60% on logistics and operations.
• 25% on customer service.

• 15% on sales.

   

Your key responsibilities will include:

• Managing third-party delivery, warehouse, and trucking teams to ensure customers receive their items on time.
• Using your Shopify expertise to update order statuses, arrange shipping, and process new orders.
• Handling customer inquiries with professionalism and care through phone, email, and live chat.
• Excelling in phone-based customer service and sales, offering personalized advice, and closing deals.
• Crafting email responses that provide customers with 2-3 tailored product options, supporting their decision-making process.
• Identifying and implementing optimized operational processes to enhance efficiency and meet deadlines.
• Brainstorming and executing new ideas to drive growth in the e-commerce space.

What You Bring to the Table

• Operations Experience: 3+ years in operations and logistics, with a focus on detail-oriented workflows.
• Customer Service Expertise: 3+ years in customer service, including experience addressing inquiries via phone, email, and chat.
• Sales Acumen: 2+ years of phone sales experience, with the ability to provide options and close sales effectively.
• Shopify Knowledge: 2+ years of hands-on experience managing a Shopify store.
• Attention to Detail: Strong organizational skills to manage logistics and ensure timely deliveries.
• Customer-Centric Mindset: Passion for providing outstanding customer experiences at every touchpoint.
• US Market Knowledge: Familiarity with the US e-commerce landscape to help drive initiatives and meet goals.
• Technical Skills: Proficiency with e-commerce tools and warehouse management systems is an asset.

• Communication: Excellent English verbal and written skills.

   

Benefits:

• Company provided HMO
• Competitive salary