People Operations Manager

About the Role Pay: 1120 AUD per month (paid bimonthly) Schedule: Monday to Friday, 9am-6pm Sydney time (Schedule flexibility can be discussed with the ideal candidate) Availability: ASAP Responsibilities Manage a roster of 40+ remote contractors throughout their agency journey from onboarding to redeployment to exiting Work with the Client Success Manager in managing any relationship concerns between contractors and their clients Address contractorsí concerns on chat, SMS, and community platform Review daily end-of-day reports for potential issues and blockers in contractorsí work Provide monthly and ad-hoc 1:1 coaching to contractor, covering performance reviews, client feedback, and opportunities for training and professional development. Monitor contractor attendance on the first hour of the day and conduct call-outs for those who arenít logged in on time. Monitor and report on productivity metrics Ensure contractor compliance with company-wide policies and processes, including leave requests, holiday memos, and more. Celebrate contractor milestones, including posting announcements (birthday and anniversary posts, etc.) in internal contractorsí online community and handling gifting requests from clients. Create a positive work culture by developing various engagement and recognition strategies for remote contractors Reduce attrition and turnover by providing timely, excellent support to contractors Champion the company culture and values among all contractors Work closely with the OBM on any ad-hoc projects impacting their team. Requirements 3+ yearsí experience in managing remote teams Excellent interpersonal and written communication skills, with the ability to build rapport and influence stakeholders at all levels of the organization. Experience in managing client lifecycles from onboarding to offboarding Strong problem-solving and decision-making abilities, with a focus on driving results and achieving objectives. Ability to work independently and manage time effectively in a remote setting. Can adhere to detailed processes and checklists Preferred Qualifications A bachelor's degree in Business Administration or Organizational Psychology Familiarity with Notion or similar project management software. Familiarity with Dubsado or similar client journey management software Familiarity with Hubstaff or similar employee productivity management platforms