Community Experience Rep

Role type: Contractor

Compensation structure: Fixed base rate + Performance Pool(s)

Start Date: Immediate

Location: Remote

Be obsessed with: Community experience

Be judged on:

• Speed of contact w/ members (at each stage)
• Renewals
• Feedback score? </aside>

• 🎯 Here’s the opportunity:

• This is not customer support — it’s connection.
• You’ll be the first real voice new members hear. Your job is to set the vibe, build early momentum, and help each person feel plugged in, excited, and clear on how to get value.
• ✅ Make onboarding warm, fun, and effective
• ✅ Keep check-ins high-touch and helpful
• ✅ Encourage engagement and Residency attendance
• ✅ Be a trusted, human face in the AOM journey

• 🛠 What You’ll Actually Do:

• Run 30-minute onboarding calls for new members (within their first week -ideally 48 hours)
• Follow the onboarding checklist to set them up for success
• Check in on WhatsApp at key milestones (3, 6, 9, 11 months)
• Unblock stuck members by asking the right questions and offering support
• Drive Residency attendance by helping members pick and commit to dates
• Prompt ideas for them to share inside Skool
• Dig deep on their dream outcome and guide them toward achieving it through introductions, suportive conversations & resources
• Be human — laugh, relate, share wins, build trust. Be their new friend
• Host Q&A sessions with thought-leaders in the entrepreneurial space

• 💼 Your Main Playbook

• 📞 30-Minute Onboarding Call Checklist:

• ✅ Turn on Skool notifications
• ✅ Complete Skool Classroom checklist
• ✅ Suggest 3 members to connect with
• ✅ Apply for a Residency
• ✅ Confirm Campfire Chat
• ✅ Dig into dream outcome — what do they really want?
• ✅ Intro to Member Map + WhatsApp groups
• ✅ Prompt a banger post (case study idea, discussion spark)
• ✅ Ask what challenge they’re facing now
• ✅ Explain EM vs IC — and how to connect with both

• 📱 WhatsApp Check-ins (3, 6, 9, 11 months)

• Personal + biz check-in
• “The AOM Favour” — help them with 1 thing they’re working on
• Re-focus them on their dream outcome
• Encourage Residency if they haven’t booked yet

• You Might Be a Fit If You...

• Are warm, personable, and sharp on calls
• Love helping people feel welcome + clear
• Communicate with energy, clarity, and good vibes
• Love chatting with inspiring, likeminded people
• Are organized, reliable, and great at follow-through
• Know how to ask questions that unlock breakthroughs

• Other Goodies

• You'll have the freedom to work from anywhere, at any time, with opportunities to travel with the AOM team and members.
• Regular check-ins with Founder Family Lead & Head of Products/Experience – learning at lightspeed guaranteed.

• ✍️ How to Apply

• Use the 🥝 emoji somewhere in your application.
• Apply here and include:
• A short paragraph on how you make people feel welcome
• A voice note, Loom, or written message that shows your vibe (optional but great)
• When the application references your challenge, this is it.