Account Manager (Customer Service)

We are a dynamic and fast-growing financial services company, committed to helping individuals improve their financial health and achieve their dreams. At Helping Hands Financials LLC, our mission is to empower our clients with the tools and support they need to access better opportunities and a better future. Our core values of self-improvement, result-orientation, inspiration, trustworthiness, discipline, coachability, and ambition are the driving force behind our success.
 

We are a dynamic and fast-growing financial services company, committed to helping individuals improve their financial health and achieve their dreams. At Helping Hands Financials LLC, our mission is to empower our clients with the tools and support they need to access better opportunities and a better future. Our core values of self-improvement, result-orientation, inspiration, trustworthiness, discipline, coachability, and ambition are the driving force behind our success.

Position Synopsis:
Success Managers at HHF take clients from poor credit standing to positive credit standing with the assistance of a team of disputers and the rest of the HHF support team. Success Managers are the front line, client facing team member who has a direct influence and impact on the client during their credit repair journey. Candidates are empathetic, positive, precise, encouraging, and consistent.

Shift:
CST: Monday - Friday 8:30AM (0830) - 6:00PM (1800)
1 hour paid lunch break

Pay:
Salary pay
$700/month during probation period (90 days.)
$800/month after probation period. (Benefits start during this time frame.)
Yearly review based on performance for salary increases and advancement opportunities.
 

Benefits
Quarterly bonuses available after probation ($250 each quarter based on performance.)
PTO available after probation (10 days per calendar year.)
Off for select American holidays, described in the staff handbook received upon hiring.
 

Job Requirements:
Customer Service Experience - 2+ years, within the past 5 years.
De-escalation Skills - Ability to deescalate elevated emotions within a client in order to communicate and retain clients.
Strong proficiency in English - Verbal and written.
Prompt Professional Communication - Ability to address client inquiries, concerns, and requests promptly and professionally.

Self-Motivated - Driven to complete tasks and manage time in an efficient manner.
Long Term Commitment - We are hiring permanent staff members, not temporary.
High speed internet access - Possesses high quality internet in order to communicate with clients via CRM and zoom meetings.

Stable PC/Laptop setup - Stable location for work setup to present professional experience to clients during calls and zoom meetings.

Departmental Coordination - Ability to coordinate between departments to provide full service to the client, including disputing, credit analysis, billing, legal concerns, and more.
Long-term Credit Coaching - Ability to maintain 6+ month relationships with clients in a professional coaching setting and manner.

Preferred Hard Skills:
Asana - Prior experience in using software for task management and team collaboration purposes.
Google Suite - Prior experience in using the suite of software services for team collaboration and communication.

Zoom - Prior experience using zoom software as host to coordinate meetings, present materials, and communicate with new and existing clients.

Close - Prior experience using the CRM software for client calling, texting, emailing, and detail tracking.
Credit Repair Cloud Software - Prior experience in utilizing credit repair cloud software.
Credit Repair Knowledge - In-depth working knowledge of credit repair processes, FDCPA regulations, and current credit laws.

Preferred Soft Skills:
Empathetic - Ability to relate to the client's life situations.
Ability to hold firm - Able to hold clients firmly to the program while using and maintaining a gentle and professional touch.

Detail-Oriented - Ability to pay meticulous attention to credit reports and identify discrepancies.
Problem-Solving Skills - Capability to identify problems and come up with suggestions for solutions.
Positive and upbeat attitude with a track record of working effectively in a team environment.