HubSpot Onboarding Lead

About the Role

We are seeking an experienced HubSpot Onboarding Lead to join our team remotely in the Philippines. In this full-time contractor role, you will lead the onboarding process for new clients, ensuring they become confident and successful users of HubSpot. If you have a passion for customer success, excellent communication skills, and deep knowledge of HubSpot tools, this opportunity is ideal for you.

Key Responsibilities

• Serve as the primary point of contact for new clients during their HubSpot onboarding journey, providing guidance and support from kick-off to completion.
• Collaborate closely with clients to understand their business needs and tailor the onboarding process to meet those requirements.
• Conduct thorough training sessions on HubSpot’s features and best practices to maximize user adoption and satisfaction.
• Develop and maintain onboarding documentation, workflows, and tools to streamline client integration.
• Coordinate with internal teams such as Sales, Customer Success, and Product to ensure seamless handover and ongoing client support.
• Track onboarding performance metrics, identify improvement areas, and implement action plans to enhance client experience.
• Manage multiple onboarding projects simultaneously while meeting deadlines and client expectations.

Qualifications and Skills

• At least 3 years of experience in onboarding, customer success, or a related role with a strong focus on HubSpot CRM tools.
• Hands-on experience with HubSpot setup, workflows, automation, and integrations.
• Excellent verbal and written communication skills in English.
• Proven ability to manage multiple clients and projects simultaneously with strong organizational skills.
• Self-motivated and able to work independently in a remote set-up using your own equipment.
• Strong interpersonal skills with a customer-centric attitude.
• Willingness to work fixed hours, Monday to Friday, 9:00 AM to 6:00 PM Philippine Time.

What We Offer

• Remote work from anywhere in the Philippines.
• Competitive compensation with salary details provided upfront.
• Contractor engagement with access to healthcare benefits (HMO).
• Flexible and supportive work environment with a professional team.
• Opportunity to grow and make significant impact in the HubSpot onboarding space.