Booking Changes Operator

Job Description This is a remote position. About the Client: Their innovative lay-by model allows you to explore the world debt-free. With the freedom to lock in great travel deals today, using just a small deposit, and paying the remainder in up to 26 weekly payments, they empower you to travel on your terms. Responsibilities: This role is part of Pay Later Travel's Booking Management Team. The Booking Management Team is responsible for managing any changes to customers' bookings. Key Responsibilities will include: Update and maintain complex cancellation and change queues. This involves communicating with passengers about change/cancel fees along with actioning required changes/cancellations. Monitoring airline-initiated schedule changes (via SABRE queues) and communicating these changes to customers At times checking the imminent departure queues Requirements Skills Required: Strong GDS skills (has strong past experience with Sabre) High-level customer service orientation and decision-making skills Strong interpersonal and communication skills, both oral and written Proficiency in computer skills including Microsoft Outlook, Microsoft Office programs, and Pipedrive Highly self-motivated and ambitious in achieving goals. Fast learner who always strives to deliver above and beyond the company's expectations Confident, with the ability to prioritize and meet deadlines while working under pressure Flexibility with shifting schedules Qualifications: Bachelorís Degree or at least 3 years of working experience. Past Experience: CRS/GDS background is a must (native Sabre or Amadeus) At least 3 years SABRE GDS experience. Experience in the travel industry, specifically Expert with International reservations Experience with ticket issuance, change, cancellations, and airline schedule changes (individual will need to perform all of these tasks Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from 5PM - 2AM (possible flexi time) Benefits WHAT WE OFFER: ? Great Place to Work-Certified Company ? Premium HMO ? Holistic employee experience ? Work-from-home and hybrid work setup ? Rewards and incentives ? Monthly engagement activities ? Career advancement opportunities ? Paid referral program Work Experience 4-5 years