L1 SOC Analyst

Job Description This is a remote position. About Us: Intalock is Australiaís leading provider of cyber security managed services. They pride ourselves on being uniquely different, they not only deliver world class cyber security managed services, they have a wealth of experience in understanding data, the lifeblood of any organisation. As a Cyber Security industry, they think that good security is building higher walls around their companies taking a lot of time, money and resources which isnít effective or sustainable. At Intalock they take a different approach, theywant to understand your data, itís sensitivity, how you use, store and share it, actually they want to understand everything about it. By doing this they help their client by building and managing innovative solutions to reduce their risk by taking a strategic data centric approach to cyber security. Job Summary: The successful candidate will be part of a team of skilled cybersecurity analysts who wil l deliver specialist cybersecurity capability to contracted clients. This consists of several security logging, security monitoring, and security operations services; designed to detect external and internal cyber-attacks on the client IT and network infrastructure. Responsibilities: Deliver security-based operational support for Managed Service clients, in line with documented processes and timeframe Receive and monitor events Review the collected data and then confirm or reject if the event is actionable Classify and prioritize incidents based on established criteria Handles communication to a mix of technical and non-technical client audience Perform routine checks on security appliance Raising support tickets and taking ownership through to completion Participate in open communication between team members Additional tasks will be given as the individual grows their skill Requirements Technical Knowledge: Degree in computer science or equivalent Familiar with Network protocols (DNS, SMTP, HTTP) 0-5 years of IT experience Knowledge of using a SIEM is a plus Skills and Attitudes: Willing to work in a 24 x 7 environment, including day and night shifts. Commitment to continual improvement, education, personal development, and a willingness to learn Strong troubleshooting skills and ability to manage issues through to resolution Maintains strong attention to detail in high-pressure situations Ability to explain in written and spoken English Strong ambition and ability to develop and expand cyber security services and product support Must have Fiber Optic internet with at least 25 Mbps bandwidth Must have a backup desktop or laptop with the latest OS Must be able to work from Monday- Friday 6AM-2PM Benefits WHAT WE OFFER: ? Great Place to Work-Certified Company ? Premium HMO ? Holistic employee experience ? Work-from-home and hybrid work setup ? Rewards and incentives ? Monthly engagement activities ? Career advancement opportunities ? Paid referral program Work Experience 1-3 years