Customer Success Manager (Digital Marketing)

LeadOrigin, a full-service digital marketing and creative agency that helps businesses establish a strong online presence and connect with their target audience. Our team of experts specializes in a wide range of services such as website design and development, branding, social media marketing, search engine optimization, and content creation.

Our leadership team has a wealth of experience in the industry, and are committed to staying ahead of the latest trends and technologies to deliver cutting-edge solutions for our clients. We pride ourselves on our ability to understand our client's unique needs and tailor our services to meet those needs.

At LeadOrigin, we are passionate about what we do and are dedicated to delivering exceptional results for our clients. Join us and let's create something amazing together.

Job Description
Lead Origin is seeking an experienced customer success manager who can cultivate the level of attention we strive to give our clients and their overall marketing success. Your primary responsibility will be acting as the first point of contact for Lead Origin’s clients and ensuring their marketing objectives are being adequately met.

Job Responsibilities:
• Tracking and owning Client Success metrics including client satisfaction, response times, and reference statuses
• Onboarding new accounts
• Provide continued client support for marketing strategies
• Provide digital strategy and guidance to improve clients marketing performance and online visibility
• Ensure client retention and satisfaction while actively monitoring client health metrics
• Drive cross-functional initiatives that will improve the overall client experience
• Implement client success best practices in a variety of use cases and industry verticals
• Conduct regular account reviews and marketing launch meetings to celebrate positive outcomes and identify opportunities for growth
• Ensure clients are 100% satisfied!

Qualifications:
• 3+ years of advertising/digital marketing agency experience
• Minimum of 1 year as an Account Manager where you were responsible for your clients’ relationship and success
• Digital marketing and web design project experience
• Ability to prepare clear and concise client-ready documents including strategy briefs and SOWs
• Strong analytical skills with proven ability to demonstrate interpretation capabilities
• Outstanding organizational, communication, and presentation skills
• Strong client relationship and interpersonal skills who demonstrate empathy and commitment to the client and the agency team