Technical Support (AU Account Experience)

BE PART OF BUSINESS THAT MAKES A DIFFERENCE! Full-time Position / Dayshift Permanent Remote / Freelance/ Independent Contractor Australian-based client Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration. Simply put, we help businesses grow by providing them the staff they need that gets the job done. About the job The responsibilities of Technical Support are: Respond to support tickets via email, providing timely, accurate, and empathetic assistance to customers. Handle inbound support calls, offering effective problem-solving solutions and excellent customer service. Maintain a high level of product knowledge to assist with customer inquiries effectively. Provide exceptional customer service and support, ensuring customer satisfaction and loyalty. Follow up on customer interactions when necessary to ensure resolution and satisfaction. Escalate complex issues to the relevant departments when necessary. Keep accurate records of customer interactions, transactions, comments, and complaints. Provide regular reports on customer service issues and product feedback. The main qualities for a successful candidate are: Proven experience in a customer support role, preferably in a tech or medical device environment. Excellent communication skills, both verbal and written. Ability to troubleshoot and resolve customer issues effectively and efficiently. Strong organisational skills with the ability to multitask and manage time effectively. High level of accuracy and attention to detail. Comfortable working independently in a remote setting Experience handling an Australian account Access to a conducive workspace and necessary equipment for remote work. *This is an Independent Contractor Role and Permanent work from home. Candidate must have the following equipment to be considered. TECHNICAL REQUIREMENTS With stable internet connection (at least 35mbps upload and download) With own work laptop/desktop and a back-up equipment With conducive home-office work set-up WORK SCHEDULE Monday-Friday- 6 am to 3 pm PHST (40 hrs per week/ SYD Timezone) Job Types: Full-time, Permanent Salary: Php30,000.00 - Php45,000.00 per month Benefits: Work from home Schedule: 8 hour shift Day shift Early shift Monday to Friday Application Question(s): Do you have an experience handling an Australian account? Do you have an experience handling a healthcare account? Experience: Technical Support: 2 years (Required) Application Deadline: 02/29/2024