Call Center Trainer

We want you in our team! CALL CENTER TRAINER Job Description Conduct effective training sessions for trainees Collaborate with co-trainers, managers, and other leaders Identify training needs and develop training plans based on business objectives and operational goals Evaluate the effectiveness of training materials and create an action plan for improvement Continuously review trainees' performance, provide coaching & feedback, and ensure adherence to quality standards Maintain training records and reports to track the progress of individual representatives and the overall effectiveness of training programs Qualifications Proven experience in training/handling a team in any field Experience in the BPO industry is an advantage Fluent in written and verbal English Excellent interpersonal and communication skills Strong leadership, team building, organizational, and management skills Able to multitask, prioritize, and manage time efficiently Ability to analyze problems and strategize for better solutions Experience with technologies and best practices for instructional manuals and teaching platforms Strict adherence to company philosophy, mission statement, and goals Fast learner & Tech-savvy Proficient in word-processing software and spreadsheets (e.g. Google Workspace, MS Office, etc. So, why join us? Permanent work-from-home Full Time and Long Term Employment Basic Salary + Government Mandated Benefits 800 PHP Internet allowance Bonuses, and other incentives We are growing so there is a great opportunity for leadership and promotion Salary will be based on: Skills, Attitude, Performance, Attendance US and Canadian clients Shift: Graveyard, Monday to Friday Training: less than a month WE LOOK FORWARD TO WORKING WITH YOU! Job Types: Full-time, Permanent Salary: From Php15,000.00 per month Benefits: Opportunities for promotion Paid training Pay raise Promotion to permanent employee Work from home Schedule: 8 hour shift Evening shift Monday to Friday Night shift Supplemental pay types: 13th month salary Bonus pay Overtime pay Performance bonus Experience: Call Center Trainer: 1 year (Preferred) Language: English (Preferred)