Operations Coordinator

The Unshakable Company is on a mission to help business owners scale and lead unshakable companies.

We are seeking a detail-oriented and proactive Operations Coordinator to manage daily operational tasks, streamline processes, and support the CEO. The Operations Coordinator will ensure efficient business operations by managing schedules, tracking project progress, and maintaining accurate records. This role requires strong organizational skills, problem-solving abilities, and a focus on continuous improvement.

Roles and responsibilities:
1. Daily Operations Management: Oversee day-to-day business operations, ensuring processes run smoothly and efficiently.

2. Project Coordination: Track project timelines, manage task assignments, and follow up on project deliverables to ensure timely completion.

3. Schedule and Calendar Management: Coordinate schedules, arrange meetings, and manage appointments for team members and leadership.

4. Data Entry and Reporting: Maintain accurate financial records and metric scorecards, generate reports, and provide regular updates to management.

5. Document and Process Management: Develop, maintain, and improve operational policies, procedures, and standard operating procedures (SOPs).

6. Team and Vendor Support: Serve as a liaison between internal teams, vendors, and external partners, ensuring seamless collaboration.

7. Event and Meeting Coordination: Plan and coordinate client and team meetings, and other business functions.

8. Customer and Client Support: Schedule customer emails and messages in community. Respond to customer inquiries and provide service support when needed.

9. Problem-Solving and Issue Resolution: Identify operational challenges, propose solutions, and implement corrective measures.

10. Quality Control & Testing: Review and approve work prior to distribution/publishing to provide a check and balance and maintain high quality standards.

11. Administrative Assistance: Provide administrative support, including preparing correspondence, managing files, and handling other clerical tasks.

You:
- Have experience working for online coaches/consultants
- Have excellent time management skills, a high sense of urgency, ability to prioritize multiple tasks, and meet strict deadlines
- Are available to reliably work within the hours of 8am-1pm Eastern (New York Time Zone) daily and attend weekly team meetings.
- Strong sense of responsibility and ability to complete tasks with minimal supervision
- Are independent and self-sufficient but also know when to ask for help or clarification
- Have a proven ability to pay meticulous attention to detail and have a demonstrated commitment to quality, with a high level of accuracy in all output
- Are ready to grow with the business, investing time in personal development, and look forward to being a trusted team member that the business relies on in order to grow
- Proactive and consistent with quality and communication
- Initiates and responds to suggestions for improving

Proficiency or willingness to learn software/tools including:
ClickUp
ActiveCampaign
MemberVault
Google Suite
Dubsado
ThriveCart
Zapier
ShowIt
Captivate
Descript
HelloAudio
ManyChat
Canva

Must have:
Strong Internet Access
20 hours per week available and are flexible and interested in growing with the company

Perks for Active, Part-Time Contractors Include:
100% Remote Position - Ability to work from anywhere with zero commute time
4-Day Workweek Monday-Thursday Eastern Time (with very limited exceptions)
Fast-paced work environment with opportunity to learn and grow