CRM & Commercial Operations Specialist

CRM & Commercial Operations Specialist
Department: Commercial
Location: Remote, CST
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About Us:
Full Circle Agency, founded by Ken Freeman, manages $150+ million in Amazon businesses. With 80+ experts across 15 countries, we partner with brands like Ridge Wallets, Hexclad, The Woobles, and BK Beauty. Focused on growth, innovation, and advanced tech, our values are integrity, transparency, and client success.

About the Role:
We are seeking a highly organized, proactive CRM & Commercial Operations Specialist to support our dynamic team. This part-time role is critical in managing and optimizing our CRM system to ensure an efficient lead-to-client process. You’ll play an essential part in ensuring that no lead is left behind and that our sales process runs smoothly. If you are passionate about sales operations, love working with data, and have an eye for detail, this is the perfect opportunity for you!

Key Responsibilities:
- CRM Management (Airtable): Own and optimize our Airtable CRM, ensuring all lead data is up-to-date, correctly tagged, and categorized by lead status.
- Lead Qualification & Routing: Review incoming leads, qualify them based on preset criteria, and escalate sales-ready leads to the CEO/Founder.
- Sales Workflow Automation: Set up and manage automations in Airtable for follow-ups, reminders, and status updates.
- Pipeline Maintenance: Maintain clean, accurate, and actionable CRM data, including removing duplicates and flagging stalled deals.
- Call Coordination: Manage the CEO/Founder’s sales calendar, ensuring that qualified leads are scheduled for calls promptly.
- Follow-Up Execution: Ensure that all follow-up communications (manual and automated) are executed for leads in the pipeline.
- Reporting & Insights: Build dashboards and reports in Airtable to track lead sources, conversion rates, and deal progress.
- Process Improvement: Identify inefficiencies in the lead management process and suggest improvements to increase conversions.

Requirements:
- Proven experience in CRM management, with a strong preference for expertise in Airtable or similar no-code/low-code platforms
- Deep understanding of sales pipelines, lead funnels, and commercial operations, with a focus on optimizing conversions
- Prior experience in sales operations, commercial coordination, or marketing operations is an advantage
- Highly organized, with a keen eye for streamlining systems and processes
- Tech-savvy, proficient in automation tools (e.g., Zapier, Make), and capable of leveraging technology to improve workflows
- Exceptional communication skills, with the ability to collaborate effectively with leadership and teaUpgrade to see actual infombers
- Adaptable and resilient, thriving in a fast-paced, high-growth environment
- Part-time availability, aligned to Central Time Zone
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Why Join Us?
- Remote Work: Fully remote position with flexibility in hours aligned with Mexico time (CT)
- Professional Development: Opportunities for continuous learning and skill development.
- Collaborative Environment: Join a supportive and innovative team culture.

If you are ready to take on a challenging and rewarding role, apply now and join us in driving success for our clients!

The full selection process includes one assessment and 1-2 rounds of interviews. We look forward to hearing from you soon!

Only candidates who successfully complete the assessment will be considered eligible for the interview
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Full Circle Agency is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.